Refunds and Upgrade Credit

Last updated: October 27, 2026

This page summarizes the refund and upgrade credit terms in sections 7 and 8 of our Terms of Use and Sale. If this summary and the terms differ, the terms apply.

30-day refund

If a Product is not right for you, write to [email protected] within 30 days after you bought it and we will refund the full price, for any reason. You do not need to explain why, though we are glad to hear what was missing.

For a subscription, the refund covers the first payment. You can cancel later renewals at any time, and the subscription runs to the end of the period already paid.

When a refund ends your license

Once we refund a Product, your license to it ends, so please stop using it and delete your copies. Any upgrade credit or referral credit from that purchase is canceled at the same time.

One refund per product

A refund is not available for a Product we have already refunded to you or your organization. This keeps the refund fair for everyone, and your first purchase of each Product is always covered.

Upgrade credit

If you buy a single pack or a practice-area pack and, within 90 days, decide you need more, the full price you paid counts toward a larger pack, All-access or a team license. The credit applies to the same buyer or organization, can be used once for each earlier purchase, has no cash value and cannot be transferred.

Only one credit applies to a purchase. If a purchase qualifies for more than one, we apply the largest, and the others stay available for a later purchase until they expire.

How refunds are paid

Refunds are paid by our merchant of record to the original payment method. Most arrive within 5 to 10 business days, depending on your bank.

Questions

Write to [email protected].